The Aquatics Guide is a versatile professional and pivotal position in ensuring guest satisfaction through the delivery of top-tier hospitality and safety standards within tours, attractions, and excursions on the Destination. This multifaceted role encompasses group instruction, safety enforcement, and specialized land, water, and height rescues. The Aquatic Guide role thrives on guest interaction, fostering a positive work atmosphere, prioritizing customer service, and delivering safety across all activities.
The Guide specializes in leading and overseeing tour participants, ensuring safety, enhancing the guest experience, and executing flawless operations in activities like Ziplining, Kayaking, Wave Jet, and other experiences as directed by the Shore Excursions Lead. The core focus remains on guest safety, immediate response to emergencies, and proficient execution of advanced life-saving procedures in various environments.

Emotional resilience is paramount as the Aquatics Guide must maintain composure and rationality during high-stress situations, effectively managing their reactions and making sound decisions even in challenging circumstances. The role may also entail support for other aquatic activities and participation in the lifeguard program. Essential qualifications include exceptional guest engagement, meticulous attention to detail, a proactive problem-solving approach, unwavering concentration, strong swimming prowess, proficiency in CPR/First Aid, and comprehensive knowledge of our products and services.
All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines. All tours, attractions, and guides undergo rigorous third-party reviews to ensure the highest quality and safety standards.

This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.

QUALIFICATIONS:

• A High School Diploma or equivalent vocational training is required. Ability to perform basic math functions.
• Two (2) years of experience in a similar role (guiding/teaching).
• Qualifications in rescue, lifeguarding, and first aid advantageous with expertise in rope rescues considered a valuable asset.
• Proven group supervision experience and ability to manage guide groups. Climbing experience is desirable.
• Ability to pass a Company-required swim test and gain Company designated lifeguard certification and first aid certification
• Ability to obtain National Fire Protection Association (NFPA) Rope Rescue certification.
• Ability to work positively and cooperatively in a diverse international environment.
• Knowledge of customer service, needs assessment, problem resolution, and achievement of quality service standards.
• Demonstrated aptitude for the management of headcount on tour. Effective verbal communications skills.
• Previous experience in sales or the ability to sell, upsell and cross-sell products and services is an advantage.
• Experience to drive boats or the ability to learn and develop the skills is required.
• Ability to work under pressure without losing concentration and attention to the details.
• Ability to operate and perform maintenance on a variety of water equipment such as but not limited to scuba equipment, boats, wave jets, kayaks, and more.

Please email a picture and resume to [email protected]