As Assistant Manager, you will play a key role in ensuring the smooth and efficient daily operation of the dive center while delivering exceptional customer service. You’ll be the link between guests, staff, and management, helping create a welcoming, organized, and professional environment at all times.

Key Responsibilities:

• Support the General Manager in overseeing daily operations
• Provide operational coverage for Base Leader, Sales Executive, and General Manager during days off or vacations
• Participate in night dive office rotation
• Build strong relationships through personalized guest interaction
• Respond to guest inquiries via email, phone, WhatsApp, social media, and PADI Travel
• Monitor and reply to TripAdvisor and Google reviews and questions in a timely, professional manner
• Handle customer questions, concerns, and escalations with care and professionalism
• Follow up with guests using the CRM system to enhance satisfaction and retention
• Manage merchandise inventory, including ordering and stock control
• Oversee rental equipment (torches, dive computers, compasses) and track usage
• Order PADI materials and ensure all required paperwork is organized and up to date
• Ensure guest amenities are fully stocked and facilities are clean and well maintained (drink station, showers, restrooms)
• Purchase office supplies and cleaning products as needed
• Process tax receipts accurately and efficiently
• Record daily sales and track expenses in QuickBooks
• Scan, update, and maintain expense records
• Monitor cash flow and perform end-of-day balancing

What We’re Looking For:

• A positive, proactive attitude and strong organizational skills
• Excellent communication and customer service abilities
• Ability to multitask and stay calm under pressure
• Strong attention to detail and problem-solving mindset
• Experience in hospitality, tourism, or diving industry is a plus
• Familiarity with systems like QuickBooks, CRM platforms, and booking tools is an advantage