Full Time | Adelaide | Dive Industry

Looking to build a career in a growing, dynamic industry?

We are seeking a motivated and organised Customer Service & Sales Support team member to join our busy dive operation in Adelaide. This is primarily a desk based role within our online store, supporting customers across Australia and working closely with our retail and training teams.

This is not a diving role. It is a professional customer service position within the dive industry, ideal for someone who is organised, proactive and enjoys helping people.

About the Role

You will be responsible for:

• Responding to customer emails promptly and professionally
• Following up on orders and tracking shipments
• Answering product enquiries and providing expert advice
• Preparing quotes for individuals, schools and corporate clients
• Processing sales and supporting online store operations
• Managing warranty claims and liaising with suppliers
• Occasional phone enquiries
• General administrative support

You will work closely with suppliers and internal team members to ensure a smooth and positive customer experience.

What We Are Looking For

• Strong written communication skills
• Excellent attention to detail
• Ability to manage multiple tasks efficiently
• Professional and friendly manner
• Sales confidence and problem solving ability
• Comfortable using email, spreadsheets and online systems
• Previous retail, e-commerce or customer service experience highly regarded

Experience in diving is an advantage but not essential.

The Opportunity

You will be working within one of Australia’s leading dive operations, in a fast paced and supportive team environment.

For those interested in building a long term future in the dive industry, there is the opportunity to complete your PADI Divemaster or Instructor training while working with us. This offers a clear pathway into professional diving for the right candidate.

You will gain exposure to:

• The inner workings of one of Australia’s largest dive centres
• Supplier relationships and equipment knowledge
• Operational systems
• Real world industry and sales experience

Why Join Us?

• Stable, year round role in a growing business
• Friendly and ambitious team
• Work in an exciting and unique industry
• Clear long term growth potential

If you are organised, driven and ready to contribute to a high performing team, we would love to hear from you.

Send your CV, cover letter, and current photo to [email protected] .

Applications will be treated in confidence.