Join us in a very active PADI Dive Center. We value customer service and communication skills. This is an excellent chance to learn a lot about the dive industry and get some great training. Please note that this is not an in-water job and does not involve teaching or leading diving and requires you to be able to legally work in the US. This is an hourly position with vacation. Below is a general description of the duties. Please let us know if you have any questions.

Key Responsibilities

Scuba Training & Class Sales

• Promote and sell scuba certification courses (e.g., Open Water, Advanced, Specialties) to walk-in customers and callers.
• Explain course structures, schedules, pricing, and physical prerequisites clearly to potential students.
• Guide students through the registration process, including setting up digital learning materials and completing medical waivers.
• Coordinate with dive instructors to ensure class rosters and student rental gear requirements are prepared ahead of pool or open water sessions.

Sales & Customer Experience

• Greet customers warmly and listen to their needs to recommend the right products.
• Educate customers on product features, benefits, and safety.
• Process transactions accurately through the Point of Sale (POS) system.
• Help maintain a clean, organized, and visually appealing sales floor.

Rental Operations

• Guide customers through the rental process, including sizing, waivers, and payments.
• Demonstrate proper use and safety instructions for all rental equipment.
• Inspect gear upon return for damage or missing parts.
• Clean, sanitize, and properly store rental inventory to keep it in peak condition.

Service & Maintenance

• Intake customer equipment for service, accurately noting the issues and providing cost/time estimates as needed
• Perform basic maintenance, tuning, and repairs
• Maintain a clean, organized, and safe workbench/service area.
• Communicate clearly with customers when their repairs are completed or if additional work is needed.

Overall

• Experience: Previous experience in retail, customer service, or hospitality is preferred.
• Adaptability: The ability to smoothly pivot from a busy sales floor to focused repair work.
• Communication: Strong interpersonal skills to explain technical concepts in a way anyone can understand.
• Attitude: A team player who is willing to jump in wherever help is needed.
• Physical Requirements: Ability to stand for extended periods and comfortably lift up to 40 lbs